Improving performance and reducing costs.
This case study involves establishing a call centre and administration support centre in Manila.
A client had won a large parcel of work in the insurance claim sector. Their client has a presence in the Philippines and recommended the client do the same. After site visits we were given the task of employing and accommodating six staff in a 30 day time frame.
Within 1 week we had shortlisted 15 candidates and hiring was completed in week 2. Office space (which we hold in reserve) was prepared including internet connections, furniture, cabling and testing connections back to Australia. Within 3weeks we had met our target go-live date. Our client arrived and training started without delay.