Embed offshore live chat and email support specialists into your team
Outsource experienced offshore live chat and email support specialists who integrate seamlessly into your team. Managed by you and employed by us, they help deliver high-quality work while freeing your local staff to focus on strategy and core operations.
Key live chat and email support challenges
Many customer service teams often struggle with:
Our embedded offshore live chat and email support can help solve these challenges by delivering consistent, high-quality output that aligns with your business goals.
How we build your offshore live chat and email support team
Our approach goes beyond simply filling roles. We source and recruit top-tier offshore talent who are embedded within your team.
-
Collaborate to scope roles and required capabilities aligned to your goals.
-
Source top-tier offshore talent matching your technical and cultural needs.
-
Integrate offshore staff into your team with tailored onboarding and admin management.
-
Provide continuous alignment through performance reviews, training and retention strategies.
-
Equip you with strategies and resources to effectively manage cross-cultural teams.
Key responsibilities of a live chat and email support specialist
- Respond promptly to customer inquiries through live chat and email
- Provide accurate product or service information
- Troubleshoot and resolve common customer issues
- Maintain records of interactions for follow-up and quality control
Some of the many tools our offshore teams are proficient in
and many more...
Level of experience
Sample candidate profiles
Arvin, Offshore Help Desk Support
2+ years years troubleshooting software, hardware and network issues
Full time, Remote
John, Offshore IT Support
4+ years providing technical assistance, system upgrades, and end-user support
Full time, Remote
Roy, Offshore Systems Specialist
8+ years maintaining servers, monitoring performance and ensuring system reliability
Full time, Remote
Hear more from our clients
KYLIE WALKER, HEALTHY EMPORIUM
MATT JONES, MJJS ELCETRICS
Access Offshoring has provided us with a highly skilled and efficient offshore talent, making day-to-day tasks smoother and more streamlined. The process was seamless, and the support has been outstanding.
KIRA JARMAN, THE SCHOLARS GROUP
Frequently asked questions
Yes. We recruit professionals specifically experienced with relevant industry standards, compliance and workflows.
You directly manage the day-to-day activities, ensuring complete alignment with your processes. We handle recruitment, onboarding and employment logistics.
Yes. Our outsourced staff are employed through our fully compliant Philippines entity, ensuring they meet local employment laws. We also align with Australian standards for data security, confidentiality and operational compliance.
Yes, all embedded professionals work exclusively for your business full-time, seamlessly integrating with your existing team.
Ready to streamline your live chat and email support team?
Boost your capacity, improve output and free up your team for strategic work.
- Save up to 70% on staffing costs
- Offshore staff aligned to your tools and hours
- Proven 80%+ staff retention
- Trusted by growing businesses across industries
- Access to specialised industry expertise