Build a dedicated offshore customer experience team in the Philippines
We recruit skilled professionals who integrate into your team, delivering lead generation, sales admin and customer support functions. Your offshore team is employed by us but managed entirely by you, so your local staff can focus on building relationships, closing deals and improving customer satisfaction. With full compliance across Australia and the Philippines, you can scale confidently knowing your operations and workforce are protected.
How outsourcing to offshore CX and support teams can help
Businesses today must provide fast, consistent and high-quality customer experiences to stay competitive. Embedded offshore professionals support your local teams with:
What our clients say
Real results. Real relationships. Our clients say it best.
We intended to hire three —
we ended up hiring five.
We've been really blown away by the quality of talent that's been put forward to interview. They are really good (talent), we didn't want to let them slip.
We were hesitant at first; however, Access Offshoring’s experience has guided us through the process and addressed any concerns that arose along the way. Currently, we have seven talented candidates working with us.
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Offshoring was a game-changer for our team. Our offshore staff quickly became an integral part of our business operations. Our decision to partner with AO has been one of the best moves we’ve made.
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What an exceptional service! Access Offshoring has been incredibly helpful. They found us an outstanding Accounts Payable Officer, and we couldn’t be more pleased. Highly recommended!
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Customer service and support roles you can send offshore
We provide high-performing teams who specialise in customer engagement and sales support roles, including:
Your offshore staff are embedded within your existing teams, aligned to your processes, trained in your tools and operating as a seamless extension of your business.
Tools offshore teams are proficient in
Our customer experience teams are vetted, equipped and experienced with leading tools from day one:
Featured offshore customer service and support candidates
Meet skilled professionals ready to support your business with lead generation, sales admin and customer support. Our offshore candidates are experienced in customer engagement workflows, ensuring fast integration and high impact from day one.
Erika is an Offshore Admin Support
10+ years expertise in clerical duties, client support, sales report generation and supporting daily admin ops
Full-Time, Remote
Jessika is an Offshore Support Admin
5+ years handling customers issues, assisting service managers, lead generation and product complaints and escalations
Full-Time, Remote
Geeny is an Offshore Customer Support
11+ years in customer service handling inbound and outbound, email/chat support and after sales and inquiries
Full-Time, Remote
How we build your offshore customer service and support team
We don’t just supply offshore staff. We help you build embedded teams that feel like part of your business. Our proven process ensures every role is scoped, sourced and supported for long-term success.
- Define your roles and requirementsWe collaborate to scope out the roles you need, from lead generation specialists to support agents.
- Source, recruit and alignWe find, screen and present top-tier offshore talent who match your needs and culture.
- Seamless onboardingWe co-design onboarding frameworks and KPIs and integrate teams into your tools.
- Ongoing support and enablementOur Australian-based customer success team ensures ongoing success through training, performance reviews and retention planning.
- Empower and enableWe help you lead high-performing offshore teams through our dedicated resource portal and onboarding support.
Frequently asked questions
We recruit and employ professionals skilled in lead generation, sales administration, customer service, technical support and live chat.
Yes. We can hire specifically for experience in your industry and systems, and provide onboarding to align them with your brand voice and processes.
Your offshore team is aligned to your business hours and public holidays. We can also adjust schedules to cover extended support or 24/7 coverage.
You manage your offshore team directly, controlling workflows and outputs. We handle recruitment, onboarding and employment logistics, ensuring compliance with all labour laws.
Yes. Every team member works full-time and is dedicated to your business.
Get in touch to build your offshore CX and support team
Increase sales opportunities, improve customer satisfaction and deliver faster support with offshore staff embedded in your business.
- Save up to 70% on staffing costs
- Offshore staff aligned to your tools and hours
- Proven 80%+ staff retention
- Trusted by growing businesses
- Access to specialised industry expertise