Thinking about offshore staffing but not sure how it works?
At Access Offshoring, we specialise in building embedded offshore teams that operate like your own staff - aligned to Australian business hours, systems and culture. Below you’ll find answers to the most common questions we hear from businesses either considering offshoring for the first time or looking to get it right after past challenges.
We help Australian businesses build high-performing offshore teams. You manage daily workflows and outputs, while we handle employment, HR, payroll and compliance.
With outsourcing, resources are often pooled and shared. With Access Offshoring, your offshore team members are:
- Dedicated, full-time employees embedded in your business
- Aligned to your systems and culture
- Managed directly by you for full control. We provide the employment layer, compliance and ongoing support.
We recruit across a wide range of functions and roles, these include but are not limited to:
- Administration: executive assistant, data entry and schedulers.
- Finance and accounting: bookkeepers, AP/AR specialists, payroll officers, accountants.
- Customer experience and support: CX, contact centre, helpdesk.
- Human resources: HR specialists, talent acquisition.
- Marketing: designers, SEO/SEM, digital marketing, social media.
- Technology: IT support, QA, developers, UI/UX, database admins.
- Construction: technical, project support and back office roles.
Yes. Your offshore staff are full-time, permanent employees dedicated exclusively to your business.
Yes. Your offshore team is aligned to Australian business hours and public holidays for seamless collaboration. Standard hours are typically 9:00 AM to 5:00 PM AEST, but schedules can be tailored to suit your specific business needs and projects.
Your offshore team member is entitled to 20 days of annual leave and 5 days of sick leave per year. Your offshore team is also aligned to Australian public holidays for seamless collaboration. It’s important to note that if an offshore team member leaves your company, any accrued annual leave will be paid out to them as per the employment regulations.
All offshore team members will work from their home offices. This allows us to recruit the best talent and ensures the ongoing fees are cost effective. We also provide co-working options for operational flexibility, with access to over 50 partnered co-working locations in the Philippines with stable internet and backup power.
You do. You set the tasks, KPIs and workflows. We handle everything behind the scenes - from contracts to payroll and compliance.
We co-design onboarding with you to ensure success. Steps include: role and KPI alignment, seamless integration into your tools and processes plus, training for culture and communication. Ongoing support comes from our Australian-based customer success team with regular check-ins and retention planning.
What sets us apart is that we don’t just place offshore staff - we help you build high-performing cross-cultural teams. From day one, we provide structured onboarding, tailored KPI frameworks and ongoing education to ensure your leaders and offshore staff can communicate effectively, build trust and perform at a high level.
Clients typically achieve:
- Up to 70% cost savings
- Increased capacity without adding local overhead costs
- Strong retention, with staff stability above 80%
Yes. We operate legal entities in both countries, ensuring your offshore team is fully compliant with all labour laws, tax obligations, contracts and employee benefits. You are guaranteed full compliance - keeping your business and workforce protected.
We build security and compliance into every step. Your offshore staff work only on company-issued hardware configured to your standards, with confidentiality agreements in place and no use of personal devices. We operate fully compliant entities in Australia and the Philippines, so labour laws, tax and contracts are covered. You set the security protocols and policies - we provide the infrastructure and support to keep your data protected and your team compliant.
All IT hardware is provided by Access Offshoring and offshore staff work exclusively on company-issued devices - no personal hardware is used. Equipment is delivered around three days before your team member’s start date, giving you time to install your organisation’s security protocols and software so they’re ready to go from Day 1.
Standard hardware package includes:
- Laptop
- Standard keyboard and mouse
- Two 21” monitors
- Standard headset
We offer a clear, all-inclusive monthly rate that covers salary, HR, payroll, compliance and administration — with no hidden fees. In addition to their salary, your offshore team members receive a comprehensive benefits package including a 13-month entitlement, insurance coverage and a pension plan, all fully loaded into their salary to support financial security and well-being. Visit our pricing page for more information on roles and inclusions.