Embedded offshore teams for tourism and hospitality
Are you struggling to maintain service standards while juggling rising costs, admin workloads and local staff shortages? Access Offshoring helps hotels, travel agencies and tourism operators scale operations with experienced offshore professionals across customer service, bookings, reservations, admin and finance. Our embedded offshore teams work full-time within your systems and under your direction - helping you deliver a consistent guest experience while freeing up your local staff to focus on high-value service and operations.
Trusted by tourism and hospitality operators across Australia
We work with accommodation providers, tourism operators, booking agencies and hospitality groups to support key functions with high-quality offshore staff. Our professionals integrate seamlessly into your team, supporting seasonal peaks, day-to-day operations and guest communications.
Common tourism and hospitality challenges we help solve
We solve hiring and resourcing challenges by managing recruitment, removing employment obligations and giving you access to a larger talent pool. Your offshore team works full-time under your direction and integrates seamlessly into your business.
Limited local talent
Access skilled professionals offshore
Wage pressures and rising overheads
Avoid payroll, HR and compliance obligations
Gaps in technical or back office support
Add specialists into your team
Integration concerns
Staff align with your tools, processes and culture
Need full-time commitment
Dedicated offshore staff work only for you
With Access Offshoring, you get the tourism and hospitality support you need without the cost or risk of adding local headcount.
Why tourism and hospitality companies choose Access Offshoring
- Save up to 70% on staffing for admin, bookings, guest support and finance
- Hire staff trained on platforms like RMS, Cloudbeds, Opera, Rezdy, Xero and more
- Support for sales, PM, leasing, trust accounting and compliance
- Full-time culturally aligned professionals working your business hours
- Australian-led support for onboarding, performance and continuity
- Secure infrastructure and role-based data access protocols
- Fully compliant across Australia and the Philippines, so you stay protected
You manage priorities, we handle staffing, HR and compliance - so you can scale without the overheads.
Hear from our customers
Real results. Real relationships. Our clients say it best.
We intended to hire three —
we ended up hiring five.
We've been really blown away by the quality of talent that's been put forward to interview. They are really good (talent), we didn't want to let them slip.
We were hesitant at first; however, Access Offshoring’s experience has guided us through the process and addressed any concerns that arose along the way. Currently, we have seven talented candidates working with us.
READ CASE STUDY
Offshoring was a game-changer for our team. Our offshore staff quickly became an integral part of our business operations. Our decision to partner with AO has been one of the best moves we’ve made.
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What an exceptional service! Access Offshoring has been incredibly helpful. They found us an outstanding Accounts Payable Officer, and we couldn’t be more pleased. Highly recommended!
READ CASE STUDYFrequently asked questions
We help fill roles including:
- Guest services: email support, chat, itinerary updates, post-stay communication
-Bookings and reservations: inbound enquiries, cancellations, OTA updates
- Back-office admin: reporting, CRM updates, data entry and documentation
- Finance: accounts payable/receivable, invoicing, payroll and reconciliations
- Marketing support: email marketing, content loading, reviews and social media assistance
Yes. We recruit staff with experience in tools like RMS, Cloudbeds, Opera, SiteMinder, Rezdy, Xero and more — and we provide custom onboarding to align with your specific setup and SOPs.
Data security and compliance are built into every step of our process. All offshore staff work exclusively on Access Offshoring- supplied hardware, configured to your standards with no personal devices or shared systems. You control the security protocols, access permissions and software, while we provide the infrastructure, vetted staff and compliance.
You direct the offshore team just like your local staff. We provide recruitment, HR support, structured onboarding and quality monitoring to ensure service consistency and long-term performance.
Ready to build your offshore tourism and hospitality team?
Keep guests happy, free your on-site team and scale your business with skilled offshore staff supporting your bookings, service and operations.
- Save up to 70% on admin and support staffing
- Improve service quality during peak periods
- Fully trained team members aligned to your systems and brand
- Trusted by tourism operators, hotels and hospitality providers