“We began our offshoring journey about two years ago and now have five designers based in the Philippines.I had the opportunity to visit the Philippines and meet the offshore team face to face for the first time. While working together online has been great, meeting in person really strengthened the relationship. It was a genuinely enjoyable experience. It’s something I’d absolutely do again.” – Ryan Frisina, Wanneroo Patios
Wanneroo Patios, an Australian business specialising in outdoor living and patio construction, found that offshoring provided a practical and effective way to expand their design team – allowing them to scale efficiently while maintaining the connection and culture that matter most.
The challenge
Wanneroo Patios had been operating successfully in Australia for several years, but as the business grew, so did the demand for design support. With limited local resources and rising costs, scaling the team became a challenge.
They needed a way to expand their design capabilities. Onboarding and integrating remote team members was another concern. Building culture and processes across borders can be complex, especially when relying heavily on virtual platforms. They needed a reliable partner to help him manage the transition.
How Access Offshoring helped
Access Offshoring partnered with Wanneroo Patios to establish their offshore team in the Philippines. Within a year, they successfully onboarded three talented designers. The onboarding process was structured yet simple: using Microsoft Teams, screen sharing and consistent communication to embed the designers into existing workflows. Access Offshoring guided the process, ensuring smooth integration and cultural alignment so the offshore team felt connected to their Australian counterparts.
Beyond recruitment and onboarding, Access Offshoring also encouraged relationship building between the onshore and offshore teams. Onshore team members visited the Philippines for the first time and were able to meet the offshore team face-to-face – an experience that strengthened their bonds and deepened collaboration.
The outcome
In just a year, Wanneroo Patios built a high-performing offshore team of seven members that feels like an extension of their Australian office. The three designers are now a vital part of the business, contributing to projects and processes with enthusiasm and skill. Meeting the offshore team in person has been invaluable, making communication even smoother and enhancing trust. The experience confirmed the importance of personal connections in remote work, and they look forward to returning to the Philippines to continue building those relationships.
Want similar results? Book a free strategy call to see how offshoring could work for your business.
